Privacy Policy
At Thread Lab, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website or make a purchase from us.
1. Information We Collect
We collect the following types of personal information when you visit our website or make a purchase:
Personal Information: Name, email address, phone number, shipping address, and billing information.
Order Information: Details of the products or services you purchase from us, including customization preferences.
Payment Information: Credit card or payment details processed securely by a third-party payment provider.
Usage Information: Data about how you interact with our website, such as IP address, browser type, and website usage patterns.
2. How We Use Your Information
We use the information we collect in the following ways:
To process and fulfill your orders, including customization requests.
To communicate with you regarding your orders, including order confirmation, shipping details, and customer service inquiries.
To improve our website and services, based on user feedback and usage data.
To send you promotional materials or updates about our products and services, if you have opted in to receive such communications.
3. How We Protect Your Information
We employ a variety of security measures to protect your personal information, including encryption, secure payment gateways, and regular system audits. However, please be aware that no method of data transmission over the internet is 100% secure.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following situations:
Service Providers: We may share your information with trusted third-party providers who assist us in operating our business (such as payment processors and shipping carriers).
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights.
5. Handling of Customer Photos (Sensitive Content)
As part of our customization process, you may provide us with personal or sensitive photos to create your design. We take your privacy seriously and want to assure you that:
These photos are only viewed by our team for the purpose of creating your custom design.
We do not share or use your photos for any purpose other than fulfilling your order.
Once your design is completed, any photos you have provided will be permanently deleted from our systems.
We take every measure to ensure that these photos are not stored longer than necessary, and we do not retain any customer content once the design process is finished.
6. Your Rights
You have the right to:
Access and update your personal information.
Opt out of promotional communications at any time by using the unsubscribe link in our emails or contacting us directly.
Request that we delete your personal information, subject to any legal obligations or operational requirements.
7. Cookies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and improve site performance. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Revised" date. Please review this policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at askthreadlab@gmail.com